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Advantages
Remote PC Support Services
Sign-up now
FAQ's
Computer Problems? Get
them fixed remotely - fast, easy, secure!
Pay as you go Remote PC Support available worldwide
Flexible payment options for remote PC support when you need it
Our remote PC support service operates just like a pay-as-you-go mobile phone. You buy credits
for remote PC support in units of 30 minutes, and can then use the remote
PC support service charged per minute as and when you need it. Credits for
our remote PC support never run out,
and you can top-up your account whenever you want. This provides for
the ultimate in flexible, affordable on-demand technical support. Our
Remote PC Support service is carried out by a qualified computer
technician over a secure encrypted connection.
Our Remote PC Repair service is available to
purchase online
instantly.
The Advantages of Remote PC Support
- Fast
Fix your problems quickly and efficiently, with the majority of
issues solved the same day by a qualified computer technician.
- Cost Effective
As an on-site visit is avoided, the costs associated with support
are minimised as you only pay by minute and any unused credits are
stored for your future use of our remote PC support service.
- Available to all
Assuming you have a working internet connection, and are running an
English
version of Microsoft Windows 98SE or later, remote support
is available to you anywhere in the world. Whilst the connection will be faster and the
problem solved quicker if you have a high-speed broadband internet
connection, the remote PC support service is still available to users
with simple dial-up internet access.
What can Remote
PC support help with ?
All sorts of computer
problems. Here are just a few of the services
that we can provide with our remote pc repair service:
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System Tune-up & Routine
Maintenance to speed up PC |
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Configure & assist with setting for Email / Internet /
Microsoft Office |
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Locate and remove
running viruses |
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Identify and eliminate
spyware applications |
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Install new software programs on
your computer |
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Help with system or program
settings |
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Software upgrades & patches |
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Help with hardware
installation / configuration |
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Solve windows errors & computer
glitches |
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Troubleshooting
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Assist with your printer or
other peripheral devices |
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Teach you the best way to
maintain your computer |
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Increase the security of
your Internet connection |
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Internet optimization
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Tuition & General PC advice
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And much more! |
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What are Remote PC support limitations ?
There are some issues that remote
support is unable to fix and an onsite
visit would be necessary, for example :
- Network / Internet connection problems - as the service relies
on a working internet connection, this type of problem cannot be
solved using our web-based remote support.
- Hardware problems - modems / memory etc - hardware problems that
cause the machine not to startup or affect its internet connection
again will require an onsite visit. (Though we may be able to
diagnose if the problem is hardware related)
How to sign up to Remote PC Support Service
Using our PC Remote Repair service is easy.
Just signup online securely using your
credit / debit card via Paypal. You will then receive an email with instructions
& a link to download the software. You can then contact us to arrange a
convenient time for your Remote PC Repair session.
1 Signup
After signing up for
the service and receipt of your payment, you will
receive an email with full instructions and details about your account and the
service, and full details on the methods of requesting remote PC support.
You will also be sent a link to download the free Remote PC Support software
to your desktop. |
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2 Request Help
Once you've signed up, you can request our remote help by a number of
methods to arrange an appointment for your remote assistance session. Once a convenient time
has been allocated to your request, you just need to run the Remote PC
Support software at the appropriate time. |
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3 Connection
After you run the remote assistance software, just double left click the
text in the left-hand box of the support window and a request will be sent
securely to a qualified computer technician to complete the secure connection and the remote PC
repair session can
begin. You can end the session at any time. Remember, during
this process, nothing is permanently installed on your computer.
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4 Remote PC Control
From here, and only with your permission, we can take control of
your PC and help solve your problem. You still have control of your computer
and can stop the remote support session whenever
you want. If during the process it is necessary to restart your computer, we
can remotely restart and reconnect to your machine. Once the session is
complete, you will receive an email detailing the work carried out in the
session and how many credits you have remaining. |
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Frequent Questions
● Security
- All communications between us and you
are encrypted. All sessions are initiated by and completely under your
control - you choose what level of control we have and can stop the session
at any time. No software is installed permanently on your machine - the
software is temporarily downloaded to enable us to access your machine,
and is removed after each session. We can't access your machine without
your express permission.
● Speed
- The software is web based, and is available
anywhere on demand. It's a small download, and will be ready usually
within 30 seconds of an accepted session request. You don't need to have
special permissions on your machine to enable the software to run, and
it's compatible with most firewalls and routers, so there shouldn't be any
complex configuration required.
● Compatibility
- Available to PC users, running an English
version of Windows
98, ME, XP or Server 2003. Whilst a broadband internet connection is
preferable (anything from 128K ISDN up), it is still available to users on
a low bandwidth dial-up internet connection, and is compatible with Internet
Explorer, Mozilla Firefox and Netscape Navigator web browsers.
Our system works on any connection.
Dial-Up / Modem, Router, Broadband, Wireless, ISDN, and even within most
corporate networks.
Do you provide support to businesses?
Yes, and in most cases, we are able to connect to your computer system even if
you have behind a corporate firewall. Our remote PC repair & support services are available to both
residential and business customers.
Does this mean that you can always connect to my computer?
Not at all. You actually connect to us as the service works in reverse. You run
the connection software which connects your PC with a technician. When the
support session is complete, the connection software is removed from your
computer automatically. We can only reconnect if you run the remote PC repair connection
software again.
Purchase our
remote PC support service instantly online.
Feel free to browse the site as more
useful information will be added regularly, so make sure you
Thank you for visiting our website and
we hope we can be of service to you now or in the future.
We accept credit and debit card payments safely and
securely via Paypal
Content (c) 2006 Adams Computer Services.
Website Design by Adams Computer Services.
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